Terms of service
Overview
This website is operated by Viora. Throughout the site, the terms “we”, “us” and “our” refer to Viora. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.
These Terms apply to all users of the website, including browsers, customers, merchants, vendors, and anyone who uses or accesses our website.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or use our services.
Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.
Section 1 — Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence.
You may not use our products, website, or services for any illegal or unauthorized purpose. You must not violate any applicable laws, including copyright, consumer protection, or online commerce laws.
You must not transmit viruses, malware, or any harmful code that could affect the operation of our website or services.
Any violation of these Terms may result in immediate termination of your access to our services.
Section 2 — General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to copy, reproduce, sell, resell, or exploit any part of our website, products, content, or services without written permission from Viora.
We may update, change, suspend, or discontinue any part of our website or services at any time without notice.
Section 3 — Accuracy of Information
We do our best to provide accurate and up-to-date information on our website. However, we cannot guarantee that all information is always complete, accurate, or current.
Product descriptions, prices, images, availability, promotions, and other content may change at any time without notice.
Any reliance on the information on this website is at your own risk.
Section 4 — Products and Services
Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to our Return & Refund Policy.
We make every effort to display product images and colors as accurately as possible. However, we cannot guarantee that your device or monitor will display colors exactly as they appear in real life.
We reserve the right to limit sales of our products to any person, region, or jurisdiction. We may also limit quantities, cancel orders, or discontinue products at any time.
We do not guarantee that a product will meet every individual expectation, but we stand behind our product through our stated policies, including our 60-day money-back guarantee, where applicable.
Section 5 — Prices and Promotions
Prices for our products may change without notice.
We reserve the right to modify or end any promotion, discount, sale, or offer at any time.
If there is an error in pricing, product information, shipping charges, or availability, we reserve the right to correct the error and cancel or update the order if necessary.
Section 6 — Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store.
This includes your name, email address, phone number, billing address, shipping address, and payment details.
We reserve the right to refuse, cancel, or limit any order if we believe the order appears suspicious, fraudulent, incorrect, or placed by resellers or distributors.
If we cancel or change an order, we may attempt to contact you using the email address, billing address, or phone number provided at checkout.
Section 7 — Shipping, Returns and Refunds
Shipping times, delivery estimates, cancellations, returns, refunds, and damaged-item claims are explained in our separate policies.
By placing an order with Viora, you also agree to our:
Shipping Policy
Return & Refund Policy
Privacy Policy
Orders are usually dispatched within 1–2 business days. Delivery usually takes 7–10 business days after dispatch, depending on your location and carrier handling.
Section 8 — Third-Party Tools and Services
We may use third-party tools, apps, payment providers, shipping providers, analytics tools, marketing tools, or other service providers to operate our store.
These third-party services are provided “as is” and may be subject to their own terms and privacy policies.
We are not responsible for any issue, loss, or damage caused by your use of third-party tools, websites, or services.
Section 9 — Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only.
We are not responsible for the content, policies, accuracy, security, or practices of third-party websites.
Before using any third-party website or service, we recommend reviewing their terms and privacy policy.
Section 10 — Customer Feedback and Submissions
If you send us feedback, reviews, suggestions, photos, ideas, or other content, you agree that we may use, edit, publish, or share that content for business, marketing, or customer support purposes, unless restricted by law.
You agree that any content you submit will not violate the rights of others, contain harmful or illegal material, or include false or misleading information.
Section 11 — Personal Information
Your submission of personal information through our store is governed by our Privacy Policy.
We use personal information to process orders, provide customer support, send order updates, prevent fraud, improve our website, and communicate with you where permitted.
Section 12 — Errors and Omissions
Sometimes there may be errors, inaccuracies, or omissions on our website related to product descriptions, prices, promotions, shipping costs, delivery times, or availability.
We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate, even after an order has been placed.
Section 13 — Prohibited Uses
You may not use our website, products, or services:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe on our intellectual property or the rights of others
- To submit false or misleading information
- To upload viruses, malware, or harmful code
- To collect or track personal information of others
- To spam, phish, scrape, crawl, or misuse the website
- To interfere with website security
- To harass, abuse, threaten, or discriminate against others
We reserve the right to terminate your access to our website or services if you violate these prohibited uses.
Section 14 — Disclaimer of Warranties
We do not guarantee that our website or services will always be uninterrupted, secure, error-free, or available at all times.
Our products and services are provided “as is” and “as available,” except where expressly stated by us.
Nothing on our website is intended as medical advice. If you have a medical condition, injury, chronic pain, or health concern, you should consult a qualified healthcare professional before using any product.
Section 15 — Limitation of Liability
To the fullest extent permitted by law, Viora shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, services, or products.
This includes, but is not limited to, loss of data, loss of revenue, replacement costs, or any other damages related to your use of the website or products.
Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you.
Section 16 — Indemnification
You agree to defend, indemnify, and hold harmless Viora, its owners, employees, partners, suppliers, service providers, and affiliates from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.
Section 17 — Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will still be enforced to the fullest extent permitted by law.
The remaining sections will continue to remain valid and enforceable.
Section 18 — Termination
These Terms remain effective unless terminated by either you or us.
You may stop using our website at any time. We may terminate or suspend your access if we believe you have violated these Terms.
Any obligations or liabilities created before termination will continue to apply after termination.
Section 19 — Entire Agreement
These Terms of Service, together with our policies, make up the entire agreement between you and Viora regarding your use of our website and services.
Any failure by us to enforce a right or provision of these Terms does not mean we waive that right or provision.
Section 20 — Governing Law
These Terms of Service shall be governed by and interpreted according to the laws of [your country/state/jurisdiction].
Section 21 — Changes to These Terms
We may update or replace these Terms of Service at any time by posting the updated version on this page.
It is your responsibility to check this page from time to time. Your continued use of our website after changes are posted means you accept the updated Terms.
Section 22 — Contact Information
Questions about these Terms of Service should be sent to us at:
Viora Customer Support
Email: [your support email]
Address: [your business address]
Last updated: July 8, 2026