Refund policy
Refund Policy
At Viora, we stand behind the quality and comfort of our products. Our cushion is designed to help make everyday sitting feel more supportive, comfortable, and pressure-free again.
We recommend using your Viora cushion for at least 14 days to allow your body to adjust to the new support. If you are still not satisfied after trying it, you may contact us within our 60-day money-back guarantee period.
To request a return or refund, please contact us at:
[your support email]
Please include your order number, or the name and email address used when placing the order, so we can help you faster.
Cancellation Policy
We understand that mistakes can happen. If you need to change or cancel your order, please contact us within 24 hours of placing your order.
After 24 hours, your order may already be in processing and we may no longer be able to cancel or make changes.
If your order is successfully cancelled within 24 hours, your refund will be processed within 7 business days.
60-Day Money-Back Guarantee
We want you to feel confident when trying Viora. That is why we offer a 60-day money-back guarantee.
Try your Viora cushion at home, at work, in the car, or wherever you sit most. If it does not help you sit more comfortably, contact our support team within 60 days of receiving your order.
Please note that any shipping fees, if applicable, are non-refundable.
Damaged Items
We carefully package every order to help prevent damage during delivery.
An item is considered damaged if the product arrives with a clear defect or is physically broken. Minor damage to the packaging, such as dents, scratches, or marks on the box, does not count as product damage if the product itself is in good condition.
If your item arrives damaged, please contact us within 72 hours of delivery and include:
- Your order number
- A clear photo of the damaged product
- A short explanation of the issue
If your claim is approved, we will help you with a replacement or the next suitable solution.
We do not offer refunds, replacements, or returns for damage caused by normal use, wear and tear, misuse, or improper care.
Shipping & Delivery Issues
While we do our best to process and ship orders quickly, delivery delays can happen due to carriers, customs, holidays, weather, or other situations outside our control.
Orders are usually dispatched within 1–2 business days. After dispatch, delivery usually takes 7–10 business days.
Once a package has been handed over to the shipping carrier, we have limited control over the delivery process. If your package is delayed, marked as delivered but not received, or missing, please first contact the shipping carrier for the most accurate delivery information.
If the issue remains unresolved, please contact Viora Customer Support and we will help you with the next steps.
Incorrect Shipping Address
Please double-check your shipping address before placing your order.
If you entered the wrong shipping address, contact us within 24 hours of your purchase. We will do our best to update it before your order is processed.
If the incorrect address is not corrected in time and the order has already been shipped, we cannot guarantee a refund, replacement, or resend.
Return Conditions
To be eligible for a return, the product should be returned in a reasonable condition and with all included parts or accessories.
We reserve the right to refuse returns that show signs of misuse, heavy damage, or wear that is not related to normal testing of the product.
Policy Updates
We may update this Return & Refund Policy from time to time. Any changes will be posted on this page.
By placing an order with Viora, you agree to the terms of this Return & Refund Policy.
Contact Us
For return, refund, or order questions, please contact us:
Viora Customer Support
Email: [your support email]
Last updated: July 8, 2026